Refund & Return Policy

At Lucianos.kl, we take pride in serving freshly prepared food with the highest quality standards. Due to the nature of our products, all food items sold are generally non-refundable and non-returnable.

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1. No Refund Policy

All purchases are final. We do not accept returns or offer refunds once an order has been prepared or collected.

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2. Order Issues

If you receive an incorrect or missing item, please contact us immediately:

• Phone / WhatsApp: 010-2440771

We will review the issue and may offer a replacement where appropriate.

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3. Food Quality Concerns

If you are not satisfied with your order due to quality issues, please notify us within a reasonable time after receiving your food.
We may assess the situation and provide a suitable resolution (e.g., replacement).

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4. Cancellation Policy

Orders cannot be cancelled once they have been confirmed and are being prepared.

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5. Delivery Responsibility

For delivery orders, once the food has been handed over to the delivery partner, we are not responsible for delays or damages caused during delivery.
However, we will do our best to assist if any issue arises.

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6. Contact Us

For any issues related to your order, please contact us:

Phone / WhatsApp: 010-2440771
Email: Lucianos.kl2022@gmail.com

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We appreciate your understanding and support in helping us maintain the quality and freshness of our food.